Terms & Conditions

Last updated: 2023.01.12.

Please read these terms of use carefully before using this website. By using this website, you confirm that you accept these terms of use and agree to comply with them. If you do not agree to these terms of use, you may not use the website.

Your access to and use of this website, as well as all related websites (which includes https://netballher.co.uk, among others) (collectively the “Site”) is subject to the following terms and conditions (“Terms of Use”).

The Site is operated by BBE Health Limited (trading as The Well HQ) (“We”, “Our” or “Us”). We are registered in England and Wales under company number 12845825 and have Our registered office at Camburgh House, 27 New Dover Road, Canterbury, Kent, United Kingdom, CT1 3DN.

To contact Us, please email hello@thewell-hq.com or contact us here: https://www.thewell-hq.com/contact.

Other terms that may apply

These Terms of Use refer to the following additional terms, which also apply to your use of the Site:

How you may use content on the Site

We are the owner or the licensee of all intellectual property rights in the Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Subject to your compliance with these Terms of Use, We grant you a limited licence, which is non-exclusive, non-transferable, and non-sublicensable, to access, view, and use the Site solely for your personal use. The Site and any materials contained herein shall not be used for any other purpose except as provided in these Terms of Use.

No materials on the Site may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, used for public or commercial purposes, or downloaded in any way unless written permission is expressly granted by Us.

We have the right, in Our sole discretion to remove content and accounts containing materials that We deem to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Use.

If you believe that your intellectual property rights are being violated and/or that any work belonging to you has been reproduced on the Site in any way, you may notify Us at hello@thewell-hq.com. Please provide your name and contact information, the nature of your work and how it is being violated, all relevant copyright and/or trademark registration information, the location/URL of the violation, and any other information you believe is relevant.

While We use reasonable efforts to include accurate and up-to-date information on the Site, all information on the Site is provided “as is” and for general information only, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Site.

We will not be liable to you or anyone else for any decision made or action taken in reliance on the information given by the Site or for any consequential, special or similar damages, even if advised of the possibility of such damages.

If you send comments or suggestions about the Site to Us, including, but not limited to, notes, text, drawings, images, designs or computer programs (“Feedback”), such Feedback shall become, and shall remain, the sole property of Us. No Feedback shall be subject to any obligation of confidence. and We shall exclusively own all rights to (including intellectual property rights) in such Feebdack and shall be entitled to unrestricted use, publication, and dissemination as to all such Feedback for any purpose, commercial or otherwise without any acknowledgment or compensation to you.


When you create an account with us, you must provide Us with accurate, complete, and current information at all times. Failure to do so constitutes a breach of the Terms of Use, which may result in immediate termination of your account.

You are responsible for safeguarding the password that you use to access the Site and you accept full responsibility for all activities conducted under your account and password.

You agree not to disclose your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorised use of your account.

Our responsibility for loss of damage suffered by you

We do not exclude or limit in any way Our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Please note that We only provide our Site for domestic and private use. You agree not to use the Site for any commercial or business purposes, and We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If defective digital content that We have supplied, damages a device or digital content belonging to you and this is caused by Our failure to use reasonable care and skill, We will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following Our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by Us.

We may suspend or withdraw the Site

We do not warrant that the Site or use of the materials will be uninterrupted or error free, or that this Site and/or the materials available on the Site are free from bugs or viruses or other harmful components. We may suspend or withdraw or restrict the availability of all or any part of the Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

We may terminate your account if you have violated these Terms of Use, or that you have violated other terms and conditions mentioned in these Terms of Use.

We shall not be responsible for any performance or service problems caused by any third party website or third party service provider, even where links to such third party have been provided by Us. Such links shall not be interpreted as approval by Us of those linked websites and/or information you may obtain from them. Any problem with a third party shall be governed solely by the agreement between you and that third party.

We reserve the right to refuse access to the Site and/or Ourcontent, products and/or services to anyone in Our sole discretion. We may, in Our sole discretion, refund the initial fee charged for any use of the Site and/or any content or a pro-rata portion thereof consistent with Our refund policy. We shall refuse any refund thirty (30) days after your payment for use of the Site and/or any content, regardless of the reason for disruption.

Which country’s laws apply to any disputes?

These Terms of Use, their subject matter and their formation, are governed by English law. You and We both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.


If any provision of these Terms of Use is deemed to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from and shall not affect the validity and enforceability of the remaining provisions.

We may change these Terms of Use from time to time. We will update this on the Site, so please check these terms each time you wish to use the Site to ensure you understand the terms that apply at that time.

Contact Us

If you have any questions about this Terms and Conditions, please contact us www.thewell-hq.com.